Legal · Caffeine and Kilos
Privacy Policy
This Privacy Policy explains how Caffeine and Kilos collects, uses, and handles personal information when you visit this website or contact us. It applies to information submitted through forms on this site.
By using the site, you acknowledge the practices described here. Questions about any part of this document can be sent to us through the contact page.
Read this first
- Information you send us
- Collected
- Payment card details
- Not collected
- Selling personal information
- Never
- Requests about your data
- By request
Last updated 6 November 2026
Our working space
What this document covers
How we handle the information you send us
Everything below describes a plain, ordinary practice: you write to us, we write back, and the details stay with us for as long as the conversation and our records need them. There is no hidden profile of you, no resale list, and no card data moving through this website.
The sections that follow are written in the same order a reader usually needs them: what we collect, why, how long we keep it, what you can ask us to do with it, and how to reach a person about it.
What passes through this site
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Collected directly from you
Information we collect
We keep the intake small on purpose. If you never write to us, there is very little about you to hold.
We collect information you provide directly, such as your name, email address, and the content of a message sent through our contact form. If you contact us about an order or a wholesale inquiry, we may also receive order details or business information you choose to include.
We do not collect payment card details through this website. Nothing on this page asks you for a card number, a bank account, or any credential, and if a message ever did, you should not send it. Order and wholesale conversations that need payment details are handled outside the website, through the channel we agree on with you directly.
Basic technical information may also be recorded when a page is served, such as the type of device or browser used to reach the site. This is used to keep the site working and to understand which pages visitors find useful, not to identify you personally.
How we use information
Every use below traces back to something you asked us to do. We do not sell personal information.
Answering your message
We use the information you provide to respond to your inquiry, process requests, and communicate with you about your message. That is the main reason we ask for a name and an email address.
Wholesale and order inquiries
If you contact us about wholesale, we use the details you send to evaluate and follow up on that request. Business names, quantities, and delivery preferences stay attached to that conversation.
Keeping the site working
Technical records help us notice when a page breaks, when a form stops delivering, or when the site is slow on the devices our visitors actually use.
Meeting our obligations
Where the law or a legitimate business record requires it, we keep correspondence and respond to lawful requests. We do not use your message for unrelated marketing.
Cookies and similar technologies
This site may use cookies and similar technologies to support basic site functionality and understand how pages are used.
Cookies are small files a site stores in your browser. Here they do practical work: remembering a preference so a page does not reset, and counting which pages visitors reach so we can tell what is worth keeping. For details about the types of cookies used and how to manage them, see our Cookie Policy.
Cookie PolicyYou stay in control
- Your browser settings let you block or delete cookies at any time.
- Clearing cookies can reset saved preferences on this site.
- Blocking every cookie may affect how some pages load for you.
Sharing of information
We do not share personal information with third parties except where necessary to operate the site, comply with legal obligations, or protect our rights.
Service providers who assist with hosting or site operations may process information on our behalf and are expected to handle it consistent with this policy. In practice that means the companies that keep this website online and deliver its email can see what any hosting or mail provider can see. They are not permitted to use it for their own marketing.
Data retention
We retain personal information for as long as needed to respond to your inquiry and for a reasonable period afterward for record-keeping and legal compliance.
When information is no longer needed, we take steps to delete or anonymize it. If you ask us to remove something and we are not required to keep it, we will.
Records stay attached to a real conversation, not to a marketing list.
Requests and safeguards
Your rights
Depending on where you live, you may have rights to access, correct, or delete personal information we hold about you, or to object to certain processing.
To make a request, contact us using the details below. We will respond in accordance with applicable law. Tell us what you want changed or removed and how we can reach you, and we will confirm once it is done.
Security
We take reasonable measures to protect personal information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security of information sent to us. If you are unsure whether something should be sent through the site, ask us first and we will suggest a safer route.
Children's privacy
This site is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps to remove it.
Changes to this policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
When a change affects what we collect or how long we keep it, we will say so here rather than quietly editing the wording. The date at the top of this page tells you which version you are reading.
Contact
For questions about this Privacy Policy or to make a request regarding your personal information, contact us through the contact page on this site.
- [email protected]
- Phone
- +995579153064
- Address
- 1420 S Main St, Los Angeles, CA 90015, United States
- Working hours
- Monday–Friday: 7:00 AM – 6:00 PM
- Saturday: 8:00 AM – 4:00 PM
- Sunday: Closed