Los Angeles · Downtown
Order support · Wholesale · Feedback
Contact Caffeine and Kilos
Questions about an order, a roast, or a fit? This is the place to send them. We read everything that comes in and reply as quickly as we can.
How to reach us
Message first, or call during shop hours — both land with the same team.
General questions
Send a message
For anything about products, orders, or the site, use the form. Include your order number if you have one, since that speeds things up. Tell us what you need in plain terms and we will get back to you with an answer or a next step. If your question is about a specific product, naming it helps more than describing it.
If you are reaching out about wholesale, mention that in your message and we will route it to the right person.
Order support
Something wrong with an order
Let us know as soon as you can. Include the order number, what arrived, and what you expected. Photos help if there is damage or a mix-up. We handle these case by case, and the more detail you give upfront, the fewer back-and-forth emails it takes to sort out.
- Order number, so we can pull the record without guessing.
- A photo of the item or the packaging when something looks off.
- What you expected instead, in one plain sentence.
Wholesale inquiries
Carrying the coffee or the apparel
We work with gyms, teams, and coffee programs. Send a message with your business name, location, and roughly what volume you are thinking about. We will follow up with terms and next steps.
This is a separate conversation from retail orders, so flagging it clearly in your message saves time on both ends.
What to include
- Business name Who you are
- Location City and state
- Rough volume Bags or units per month
- What you want to carry Coffee, apparel, or both
Wholesale can take a little longer than a retail question, since it involves more back-and-forth.
Product and fit questions
Not sure which size or roast
Fit questions are the most common ones we get, and they are easy to answer if you tell us what you already wear and how you train. For coffee, tell us how you brew and what you usually drink, and we can point you toward a starting bag.
Worth saying plainly: sizes differ between a training tee cut for shoulder work and a hoodie cut for layering. Naming the garment and the size you already own is faster than measuring yourself.
Apparel fit
Tees · Hoodies · ShortsTell us the brand and size you wear now, plus whether you want room through the chest and shoulders. We answer with the size we would send.
Coffee choice
Roast · Brew methodSay how you brew and what you drink now. If you take it with milk, that changes the roast we would suggest, so mention it.
Feedback and press
Good or badWe want to hear it either way. If a product did not work for you, say so. If something on the site is unclear, tell us and we will fix it. For press or partnership requests, use the same form and mark it clearly — a direct message works better than a formal pitch.
Visit the shop
Downtown Los Angeles
Stop by during shop hours if you would rather talk it through in person or pick up an order. The address is the same one that appears on your shipping confirmation.
- Monday to Friday
- 7:00 AM – 6:00 PM
- Saturday
- 8:00 AM – 4:00 PM
- Sunday
- Closed
Response times
What to expect after you send
We aim to reply within a couple of business days. Wholesale inquiries can take a little longer since they involve more back-and-forth.
How long does a reply usually take?
A couple of business days for most questions. Order problems move faster when you include the order number and a photo, because we can look at the record and the item at the same time instead of asking for both.
I have not heard back. What should I do?
Send a follow-up. Messages occasionally get buried, and a second note is never a problem. Quote your original subject line so we can find the first one instead of starting over.
Can I ask about wholesale through the same form?
Yes. Set the topic to wholesale and include your business name, location, and rough volume. It routes to a different conversation than a retail order, so those details up front save a round trip.
Where can I read about how my details are handled?
Our Privacy Policy covers what we collect and why. The short version: what you send here is used to answer you and nothing else.
Still not sure where to start
Send the message anyway. A one-line question about a size, a roast, or a wholesale order is enough for us to point you somewhere useful.
Send message